Prime Vita is confident about the quality and effectiveness of our products, which is why we offer a money-back guarantee.
If you are not satisfied with your purchase, you may return the product or the unopened box along with purchase details within
7 days of purchase, and we will refund the full amount within a maximum of
45 working days.
Return Policy
Inform Us First: Contact us with your reason for return. We’ll provide a Return Request Number to track the process.
Refund Form: Fill out the refund request form here.
Shipping: Use a reliable courier and send us tracking details by email. Delays from your side are not our responsibility.
Packing: Products must be securely packed. Damaged boxes are not eligible for return or refund.
Label: Include your full billing address, name, and contact number on the return label.
Original Packaging: Product must be returned in its original box with the label intact.
Contact our Customer Care Team if you need any help.
Terms of Acceptance on Return
Only unopened products are eligible for return.
Inflatable products are non-returnable and not covered under guarantee/warranty.
Buyers must bear return shipping costs.
Products damaged during return transit are not eligible.
If a product arrives damaged, contact us immediately with shipment details and photos.
Refund Timeline
Refunds will be processed within 45 working days of return approval. You will be notified via email once processed.
Order Cancellation
Order cancellations will incur a 15% shipment/processing fee.
Orders already shipped cannot be canceled.
Defective products can be exchanged — shipping costs apply both ways.
Important Notes
Prime Vita may cancel orders due to unserviceable locations, inventory issues, pricing errors, or fraud checks.
If payment is collected and the order is canceled, a refund will be initiated.
Identification proof may be requested during delivery.
Gift purchases also require identification from the transaction initiator.
