a) Prime Vita expressly disclaims any guarantee of exactness in the finish or appearance of the final product as displayed on our website. The quality, color, or appearance of any product, service, or material purchased may vary slightly and may not meet your expectations. Any such changes will be communicated to you in advance. If you do not agree with the proposed changes, you may opt for store credits to redeem against another product of the same value.
b) Title and risk of loss for all products ordered from Prime Vita pass to the buyer upon dispatch to the shipping carrier.
c) We strive to deliver your order on a best effort basis within 7 days of accepting the order, subject to external conditions beyond our control.
d) Dispatch details will be shared with you upon shipment. If you do not receive the product within a reasonable period, please notify our support team immediately.
e) Upon receiving the product, you are required to check the product immediately for any damage, mismatch, or discrepancy.
f) Prime Vita reserves the right to cancel any order at its sole discretion. In such cases, if the payment was made in advance, the refund will be initiated within 15 working days. Cancellation reasons may include:
You will be notified via email or call in such instances. No disputes shall be entertained for such cancellations.
g) If you wish to cancel your order, it must be done before dispatch. Once dispatched, cancellation requests from the customer will not be accepted.
h) If you receive a damaged or faulty product, inform us immediately and return the item to Prime Vita. Please refer to our Return Policy & Refund Policy for detailed instructions.
